FeedbackRoute: Customer Feedback Classifier & Mailer

Overview

### Overview FeedbackRoute automates feedback classification and response. It categorizes incoming customer feedback into Complaints, Compliments, or Feature Requests using LLM sentiment analysis, logs data into targeted Airtable tables, and dispatches custom email replies. ### Workflow Logic - **Sentiment Classification:** Filters incoming form text into Complaint, Compliment, or Feature Request. - **Airtable Logging:** Directs classified feedback into specific Airtable database tables. - **Automated Mailer:** Emails thank-you notes for compliments and support resolutions for complaints.

The problem

Support teams struggle to sort customer feedback, delay responses to complaints, and fail to track feature requests.

The solution

FeedbackRoute categorizes customer feedback using AI sentiment analysis, syncs records to Airtable, and dispatches automated responses.

Features

• —AI sentiment classifier (Complaint, Compliment, Feature Request)
• —Categorized Airtable multi-table database logging
• —Automated email auto-responder dispatch
• —Customer satisfaction tracking
• —Escalation pathways for urgent complaints