OmniSupport AI: Omnichannel Multi-Media Customer Agent

Overview

### Overview OmniSupport AI is an omnichannel customer support engine that handles text, voice notes, product screenshots, PDFs, and Excel attachments across Facebook Messenger, Instagram, and Web Chat widgets. ### Workflow Logic - **Audio Transcription:** Converts incoming audio notes into clean text via Groq/Gemini. - **Multimodal Computer Vision:** Inspects images, invoices, and screenshots using vision LLMs. - **Dynamic Retrieval:** Connects to Pinecone and Google Docs to answer store policies and product queries.

The problem

E-commerce brands lose sales when support reps cannot quickly process customer voice notes, screenshots, or document attachments.

The solution

OmniSupport AI transcribes voice notes, analyzes images/screenshots, reads PDFs/Excel, and queries Pinecone/Google Docs to reply instantly on messenger platforms.

Features

• —Voice note transcription (OGG/MP4) via Groq & Gemini
• —Computer vision screenshot & product image analysis
• —PDF, Docx & Excel attachment reading
• —Pinecone & Google Docs live retrieval
• —Unified support on Facebook Messenger, Instagram & Web Chat